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Leadership
Incoming AHA President and CEO Rick Pollack Sees the Big Picture
The American Hospital Association’s incoming president and CEO, Rick Pollack, takes a broad view of advocacy.
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Consumerism
These articles examine the rise of the American health care consumer as they demand information about provider prices, quality, and customer service.
ARTICLES
Gatefold
Mapping Your Business Strategy
These infographics present the four major themes defining the future of health care strategy and offer a road map for professional development.
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System Transformation
Consumerism Hits Health Care
As Americans take more control of their health care spending, they are demanding straightforward information on prices, proof of value and excellent customer service. Is your hospital ready to offer all that?
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The New Marketplace
The Reality of the American Health Care Consumer
When you hear the word "empowerment," it's code for "You're on your own, pal."
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Quality
Patients Make Great Planning Partners
Hospitals that bring consumers into decision-making see big benefits.
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Executiver Briefings
The Implications of Consumer Choice in Coverage and Care
As the insurance marketplace becomes increasingly driven by consumers, transparency and quality are put at a premium.
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System Transformation
Transparency Takes Off
Hospitals respond to payer, patient and employer demands for price and quality transparency.
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System Transformation
Consumers Show Interest in Alternative Venues for Care
Patients are willing to try new forms of care, but have strong preferences about where they receive services.
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Viewpoint
Progress and Pushback
As consumers welcome retail clinics' convenience and value, a physician group foresees problems
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Feature
Through Your Patient's Eyes
Hospitals explore innovative new ways to engage health care consumers
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Web Exclusives
Preparing for Population Health Management
Boards can use these seven questions to stay ahead of the market.
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Feature
Allies in Value-Based Care
Three quality-driven models emerge from payer-provider collaborations
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Update
Engaged Consumers Shaping Health Care
Health care consumers are becoming savvier about selecting physicians and hospitals and are interested in exploring their options for health coverage.
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Feature
Meet the New Consumers
Under-30 patients are looking for a faster, smarter health care experience
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Update
Retail, Banking Alter Patient Expectations
Self-service and 24-hour availability in retail banking and the price and product transparency in the retail industry still are developing concepts in health care.
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Update
Consumer-directed Plans Yield Savings, Yet Lead to Reduction in Preventive Care and Screenings
Consumer-directed health plans have the potential to significantly reduce health care costs, yet they also may reduce use of recommended preventive care.
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