Cover Story
Creating a Culture of Safety
Board members have a critical role to play in setting the tone for meaningful quality improvement
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ARTICLES
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Rethinking Chronic Care
Hospitals reach out to communities to improve overall health and cut costs
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Burned Out or Fired Up?
As CEOs face new challenges, some are energized; others are ready to opt out
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Action Plans for Better Care
Hospitals are using a variety of strategies to improve the patient experience
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