Patient Satisfaction, Hospital Systems, Core Measures138 health care systems had a patient satisfaction composite score of 70 percent or higher.

The composite is calculated by averaging the system's scores on 10 publicly reported Hospital Consumer Assessment of Healthcare Providers and Systems survey measures that track patient satisfaction at the hospital level. These measures include how often physicians and nurses communicated well with patients, how well patients' pain was controlled and whether patients would recommend the hospital to friends or family. The composite represents the weighted average percentage of patients who evaluated the system's hospitals in the most favorable category across the 10 HCAHPS items.

Each hospital's HCAHPS scores then were weighted by the percentage of all the cases the hospital reported across the process measures for acute myocardial infarction, congestive heart failure, pneumonia and surgical care.
These systems' headquarters are located in 33 states and represent hospitals of varying size, ownership and location.

Forty-five percent are rural and 55 percent are urban.

For more information regarding AHA data, visit or contact the AHA Resource Center at or (312) 422-2050.

Coming in October: Facilities and Services Trends: Trustee will provide a snapshot of the fastest-growing health care facilities and services.